Creating and Configuring Email Notification Rules for GDAP Requests

Configuring a GDAP email notification consists of the following steps:

1. Configuring an email notification rule in CloudBlue Connect (Settings > Email). This rule contains the email subject and an HTML body template.

2. Configuring a GDAP email template, which contains the email content that will be used.

3. Linking each email template to the corresponding email notification rule.

Note: This feature does not prevent order completion or has any impact on provisioning the new commerce subscriptions, but it is key to configure the format of GDAP notifications.

If you wish to use different GDAP email templates in different languages, the recommendation is to create a email notification rule for each of the templates and link them to each other. In this way, you will be able to localize the email subject into different languages.

Important: You must create an Email Notification Rule for each existing GDAP email template and link them to each other. To obtain additional information, click here.

Creating the Rule

Below you can find the step-by-step instructions:

1. In the Connect Distributor portal, go to Settings > Email.

2. In the Notifications tab, under Triggered Externally, click Send Email via API.

   

3. Make sure that the default notification rule is enabled and click the pencil icon to check the preview and email subject.

   

4. Enter the subject that will be used in the Custom GDAP request email in the Subject field.

   Note: Adding a subject is mandatory even if you are configuring a notification rule for a GDAP template that already had a subject, since the GDAP notification will only use the subject configured in the notification rule.

5. Replace the default body template with the one provided here, which provides a blank html body. You can customize the format, but the HTML must contain the {{ content }} placeholder. Then, click Save.

   

6. To create a new notification rule, click Add and repeat the steps 4 and 5.

Once the Email Notification Rule has been created, you will need to link the GDAP email templates to the corresponding Email Notification Rule. For more information, refer to the Linking GDAP Email Templates to Email Notification Rules section.